Lisa Wright

One-woman product support crew for company offering health and wellness software products. Answers inquiries via phone, email and social media.

Provided technical support for the users on the Hubspot CMS and inbound marketing suite. Assisted customers with HTML, design suggestions, copy, site, troubleshooting, clarifying analytics, DNS changes and light marketing inquiries.

Maintained provider databases, processed demographic changes, handled confidential information on a day-to-day basis and redirected incorrectly-routed items to appropriate venues when necessary. Prescreensed applications, clarified and highlighted important information to enter into systems. Used Adobe Acrobat, MS Word, Outlook and Excel.

Operated invoice program, maintained database of clients, filed invoices, sent out bills, followed up on orders & repairs with customers. Answered phones, greeted customers and provided tech support over the phone and in-person. Performed routine maintenance and repairs on Windows PCs.

Moderated massively multiplayer online games Asheron's Call, Dungeons & Dragons Online and The Lord of the Rings Online. Responded to help requests in HART (a client for support chat and ticketing.) Enforced game-wide codes of conduct. Wrote walkthroughs to outline quests in our games for departmental Wiki. Used error reporting system to research known issues.

Responsible for absolute punctuality, perfect attendance, routine safety checks, medical and mechanical emergency procedures, customer service and food service. Worked on an on-call basis and came in when needed.